Refund and Returns Policy
Last Updated: 17 Sep 2023
Welcome to Zidmy, a subdivision of Ikemya Academy. This Refund Policy explains the terms and conditions governing refunds for courses purchased through Zidmy (zidmy.com). By using our platform and purchasing courses, you agree to comply with and be bound by this Refund Policy. Please read it carefully before making a purchase.
*1. Eligibility for Refund*
1.1 *Course Refund Period*: Each course on Zidmy may have a specified refund period of 14 days from the date of purchase unless otherwise stated on the course page.
1.2 *No Refund Exceptions*: No refunds will be granted outside of the specified refund period, except as explicitly required by applicable law.
1.3 *Digital Downloads*: Please note that digital downloads, including but not limited to downloadable materials, templates, and tools, do not qualify for refunds due to the nature of digital products.
*2. How to Request a Refund*
2.1 *Refund Request*: To request a refund, you must contact our customer support team at [Insert Contact Information] within the specified refund period. Please provide the following information in your refund request:
– Your name and email address associated with your Zidmy account.
– Course name and order number.
– A brief explanation of the reason for your refund request.
2.2 *Refund Process*: Once your refund request is received, our team will review it and respond to you as soon as possible. We may require additional information or clarification to process your request.
*3. Refund Approval and Denial*
3.1 *Approved Refunds*: If your refund request is approved and meets the eligibility criteria, we will process the refund using the original payment method. Please note that it may take several business days for the refund to appear in your account.
3.2 *Denied Refunds*: We reserve the right to deny refund requests that do not meet the specified refund period or that violate our Terms and Conditions.
*4. Course Removal*
4.1 *Refunded Courses*: If a course purchase is refunded, your access to the course content will be revoked, and you will no longer be able to access the course.
*5. Changes to Refund Policy*
5.1 *Policy Updates*: Zidmy may update this Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any updates to the policy will be posted on our website.
*6. Contact Us*
6.1 *Questions*: If you have any questions or concerns about our Refund Policy, please contact our customer support team at [Insert Contact Information].
By making a purchase on Zidmy, you acknowledge and agree to the terms and conditions of this Refund Policy. We value your trust and strive to provide a fair and transparent refund process for our users. Thank you for choosing Zidmy for your learning needs.